Your protection plan is automatically activated within 7 days of purchasing your device from the respective dealer. Ensure you keep your purchase receipt for any claims.

Our plans cover accidental physical damage, liquid damage, and physical breakdowns due to normal usage. Specific exclusions apply, which are detailed in our policy.

In the event of damage, visit your nearest authorized service center within 72 hours. Bring your device, the original purchase receipt, proof of identity, and the plan receipt. Our team will assist you with the repair and claim process.

Exclusions include intentional damage, pre-existing conditions, cosmetic damage, theft, loss, and damage due to unauthorized repairs. Refer to the complete list of exclusions in our policy details.

No, the protection plan is non-transferable. However, if your device is replaced under the manufacturer’s warranty during the plan term, the new device will be covered for the remaining period.

The plan term lasts for 2 years from the date of purchase of the device. Coverage ends either after this period or when a repair request is raised, whichever comes first.

You can reach us via phone at +91 9111639333, 9111649333 or email at helps@truedamagecare.com For in-person assistance, visit any of our authorized service centers or our main office at PLOT NO 56, KAMALANAGR BUS STOP, NEAR CENTRAL BANK OF INDIA, VANASTHLIPURAM , HYDERABAD 500070. Follow us on social media for updates and support.